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COVID-19 Update

Office Availability

In an effort to mitigate community spread of COVID-19, our staff will be serving our customers by phone, drive-thru service or by appointment. Our team is here to support you remotely and by limited in-person appointments for more complex transactions. 

We are here to help in any way and are committed to serving all of your needs. We encourage you to utilize our ATMs, online and mobile banking services. You can check your balance, pay bills and transfer money anytime at jsb.bank or on the JSB mobile app.

You may contact us by phone for assistance.  For transactions requiring in-person access with a Customer Service Representative, Office Manager or Loan Officer, please call your local branch to make an appointment. 

Shepherdstown Downtown: 304-876-9000
Shepherdstown Barron: 304-876-2800
Martinsburg: 304-264-0900
Charles Town: 304-725-9752
Inwood: 304-229-6000
Sharpsburg: 301-432-3900

Our drive-thru hours will remain the same at each JSB location. For a complete list of locations and drive-thru hours of operation click here.

We’re here to support you during this time

We understand that the COVID-19 pandemic has led to financial challenges for many of our customers and we are here to help. If you or your business has been negatively impacted by COVID-19, please contact your loan officer or local JSB office to discuss options to best fit your needs.

The Small Business Administration has released a disaster relief assistance program for small business owners. For more information about this program, please visit https://www.sba.gov/.

Fraud Awareness

We encourage you to stay alert for fraud attempts associated with COVID-19. If you receive calls, emails, or any other communications offering COVID-19 related grants or stimulus payments in exchange for personal financial information, please do not respond. In addition, beware of fake check scams. Do not cash a check for someone in exchange for a fee, as it may later turn out that the check was fraudulent. The Federal Trade Commission (FTC) has more information here.

If you believe you have received any type of fraudulent request, please notify us right away.

As we continue to monitor developments, know that we are committed to the health and well-being of our customers, employees and community above all. We value your continued support and thank you for helping us keep our community safe.

 

 

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