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We're here to help with answers to your questions!

Q: Is Online Banking secure?
A: Yes, we use the latest technology and security standards to protect your account and personal information. You can help keep your online banking account secure by creating a unique user ID and password not used for any other account, using a strong password that you change regularly, and not sharing your login credentials with anyone.

Q:How do I sign up for Online Banking?
A. Enroll in JSB Online Banking—it’s quick and easy and you just need some basic information to verify your account and identity.

Q: When is Online Banking available?
A: You can access your JSB online banking account 24/7 except during periods of routine maintenance. In the event that our host system is down for any reason, you can still view certain information through our offline model.

Q:What do I do if I forget my password?
A: Contact a JSB Representative at 1-304-876-9000 for assistance.
Q:How do I sign up for Mobile Banking?
A: Once you’re first enrolled in online banking, log into your online banking account and click on the options tab. Then click mobile settings to select the account(s) you want to see on your mobile device. Now you’re enrolled in mobile banking and ready to download our free mobile app for iPhone and Android.

Q:How do I use the Mobile Banking app?
  • Type your mobile Banking ID and JSB Mobile Banking PIN in the appropriate boxes.
  • Carefully review and agree to the Mobile Terms of Use.
  • If interested in receiving important banking news and alerts straight to your phone, make sure the Text Message Alerts box is changed to green. You will need to provide your mobile phone number and wireless provider.
  • From there, you will have access to review accounts, transfer monies, view alerts and find Jefferson Security Bank locations.
Q: Is there a minimum deposit required to open a bank account?
A: Yes, for Simple Savings and Money Market the minimum deposit is $50 (No minimum balance required). Youth Savings is a $5 minimum deposit and Christmas Club $1.

For Checking accounts (Rewards, Simple, Senior, and Interest) the minimum deposit is $50. Youth checking has a $5 minimum deposit.

Q: How can I avoid checking account fees?
A: There are no monthly service fees for the Simple Checking, Senior Checking and Youth Checking accounts.

Rewards Checking account holders can reduce the $5.00 monthly service fee by $2.00 for making one direct deposit each statement period. You can also reduce your fee by $.25 per debit transaction. Make enough debit transactions until your fee is down to $0.

For Interest checking, you must maintain an average daily balance of at least $1,000 to avoid the monthly service fee.

There is a $3.00 monthly statement fee on all checking accounts which you can avoid by enrolling in paperless statements.

Q: How do I open an account with JSB?
A: Visit your nearest JSB branch in West Virginia and Maryland or contact us.

Q: How do I reorder checks?
A: Click here to order replacement checks for your account.
Q: How do I apply for a loan?
A: For personal and auto loans, visit your nearest JSB branch or conveniently apply online. For commercial loans and home mortgages, contact a lender or visit one of our locations.
Q:Does JSB offer Notary Services?
A: JSB offers free notary services to customers
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Commercial lending.

We offer commercial lending for working capital,
equipment acquisition, construction and more!
Talk to one of our loan specialists today.